Embark on the journey of self-improvement towards better qualities of love, life and health. Trusted by millions of users, Journey is your perfect journaling companion that keeps your private memories for a lifetime.
Synchronisation ErrorSync Icon Legend Syncing Icon: Syncing Error (Exclamation mark in a sync): Network Error (Exclamation mark beside wifi icon): Sync Error Wait for a moment, or get to an area with better internet connection before trying again. Check Google Drive status in the website to see if Google Drive is facing technical issues. If it still persists, check your sync…
Synchronisation Error (Code 1082 / 1084)If you device has got 1082/1084 error code, it means that the file is corrupted or has not completed syncing from Google Drive. Simply follow these steps: Please try to press sync for all of your devices in case one of your devices has yet to sync. If the problem persists, then do the steps…
Synchronisation Error (Code 1080)If you see the 1080 error code, it is due to file conflicts in Google Drive. Simply follow these steps: 1. Login to https://www.journey.cloud/fixer/duplicate from desktop browser. 2. Wait for the scan. 3. You should see two or more similar entries. 4. Remove 1 of the entries by observing the contents. Look out for discrepancy in media count or date uploaded. 5. Press Delete…
Remove Journey’s Google Drive In-app dataYour data is stored in Google Drive. To terminate your account, go to https://drive.google.com/. Click on the gear icon, followed by “Settings”. Select “Manage apps” tab, then scroll to “Journey” and disconnect it. Warning! You will not be able to retrieve back your entries after deleting the hidden data!
Migrating & Switching AccountMigrating Data If you want to move your data to another account, you can do so by going to “Settings” (Gear icon) > “Migrate”. Please ensure that you have a good internet connection while migrating. Switching Account If you want to switch accounts without migrating your data, you have to go to the device system settings…