Below are some common issues user face when installing on Windows.
1. Smart screen protection
You may encounter Windows SmartScreen protection before opening the installer file. To proceed, press “More Info”, and then “Run anyway”.
2. Anti-virus app
Some anti-virus app may falsely detect the Journey as a dangerous app. To proceed, temporarily pause the anti-virus app until the installation is complete.
You can temporarily turn off AVG anti-virus before installation, and turn it back on after installation.
Alternatively, wait for a few hours for AVG to check the installer file.