Stuck in NW.JS screen for Windows 10 (Deprecated)Stuck in NW.JS for Window 10 NW.JS window appears when opening Journey app. This issue may arise when you try to access the app from the pinned shortcut icon in the taskbar or after an app update. To resolve this bug, please follow the instructions: 1. Go to system settings > “Add or remove programs” > Find “Journey”…
Stuck in login screenJourney is stuck in the login screen with a continuous spinning loading icon. General Solution Please check if you have updated to the latest version of Google Play Services. Ensure that you have enable all permissions in the Google Play Services app (Settings > Apps > Google Play Services > App permissions). For Xiaomi MIUI…
Journey Macintosh update issue (Deprecated)If you receive prompt for an update for Journey on Mac desktop but the app couldn’t update itself, please follow the instructions: Download the latest dmg from this page Replace the app with the newer version
Stuck in app update for Windows 10 (Deprecated)As the hardware specifications vary across desktops/laptops, you may encounter difficulties while updating Journey in Windows 10. 1. Update fails during unzipping step The update closes abruptly during the “unzipping” step. Journey did not update to the latest version. Solution: Download the latest version directly from the webpage. Install the app to override the previous version. The installation will not override…
Connect Journey to Google FitJourney makes it easier for you to keep a fitness journal by retrieving recent sessions from your Google Fit. Journey retrieves all activities that are longer than 5 minutes. At the moment, the activities supported are: Walking Jogging Running Cycling Do take note that Google Fit prompt is a premium feature. Initial Setup In order to connect Journey to…