Stuck in app update for Windows 10 (Deprecated)

As the hardware specifications vary across desktops/laptops, you may encounter difficulties while updating Journey in Windows 10.

1. Update fails during unzipping step

The update closes abruptly during the “unzipping” step. Journey did not update to the latest version.

Solution: Download the latest version directly from the webpage. Install the app to override the previous version. The installation will not override the journal data, hence, no re-synchronization is required.

2. Stuck in NW.JS window

NW.JS window appears when opening Journey app.

Solution: Go to system settings > “Add or remove programs” > Find “Journey” > Uninstall “Journey” > Restart Windows

Download the Journey latest version directly from webpage > Open Journey installation wizard (.exe) > Install “Journey” again