As performance varies across desktops/laptops, you may encounter issues while updating Journey in Windows 10.
1. Update fails during unzipping step
The update closes abruptly during the “unzipping” step. Journey did not update to the latest version.
Solution: Download the latest version directly from the webpage. Install the app to override the previous version. The installation will not override the journal data, hence, no re-synchronization is required.
2. Stuck in NW.JS window
NW.JS window appears when opening Journey app.
Solution: Go to system settings > “Add or remove programs” > Find “Journey” > Uninstall “Journey” > Restart Windows
Download the Journey latest version directly from webpage > Open Journey installation wizard (.exe) > Install “Journey” again